Refund policy

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ELZAVIA โ€“ Refund & Return Policy

We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Return Eligibility

To request a return or replacement:

  • Contact us within 3 days of receiving your order.
  • The product must be unused and in its original condition.
  • Original packaging should be available where applicable.
  • You may be required to provide clear photos or videos showing the issue.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us with your order number and clear photos/videos of the product.

After verification, ELZAVIA may offer a replacement or another suitable resolution.

Non-Returnable Items

For hygiene and safety reasons, certain personal-use products, lingerie/innerwear, beauty products, skincare products, and opened personal-care items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

If a refund is approved, the refund method and processing time will be communicated to the customer.

Shipping charges, where applicable, may be non-refundable.

Contact Us:
๐Ÿ“ง Email: elzavia@gmail.com
๐Ÿ“ฑ WhatsApp: 03285611904